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Returns – Changes – Order Cancellations

Product returns are made ONLY after consultation with the online store www.en-oiko.gr (either by contact via email at info@en-oiko.gr, or by phone at 23210.99622 and EXCLUSIVELY for products purchased from the online store.

1. Returns are made only in the product category, LINEN AND within a period of 15 days from the day of receipt of your order by the transport company. The products should be in excellent condition in their original packaging and have all the labels on them. Products that have been used or washed are not returned.

The return must be accompanied by a copy of the Retail Receipt.

Upon return of the product, either your account can be credited for future use within 6 months, or a refund via bank account (within 30 days) from the date of receipt of the return, with the minimum charge of the recipient of the transaction bank charges. For the second case it is necessary during the return of the parcel to send us an accompanying form where you will enter the account number, the IBAN of the bank and the bank where you want the money back, or to inform us about it via e-mail.

2. Changes of items in a discount or offer are changed at the current price and are not changed after the end of the discounts and offers.

3. Non-Defective Product Change Procedure

Upon request, you send the product to us at your own expense, either with a transport company of your choice or by mail, MANDATORY together with the copy of the Retail Receipt, stating the reason for the change / return of the product.

The return package must contain the following information: To Multistore Online Store, Kotalakidis Nikolaos, 3rd km Serres Drama, PC 62100, Serres.

Along with the return process, you can place a new order with the product you want in our online store. In the comments field, indicate that this is a change as well as the number from the Retail receipt you received when sending your order.

Once we receive the product you sent us for return, the process of sending the new order will begin.

4. Non-Defective Product Refund Procedure

Upon request, you send the product (LINEN) at your own expense, obligatorily together with the copy of the Retail receipt. The return package states: To: Online Store Multistore, Kotalakidis Nikolaos, 3rd km Serres Drama, PC 62100, Serres.

The package includes your complete details (name, contact telephone number, account number, IBAN, bank) and a copy of the Retail Receipt.

Once we receive the product, the copy of the retail receipt and your complete details, the refund process begins.

The deposit is made within 30 days from the receipt of the product. (deposit is made at the net value of the product, excluding shipping and bank charges).

5. Defective Products

All our products are checked by the specialized staff of our company before they are sent to you. Strict quality control is carried out so that you receive our products in excellent condition. However, in case you find any problem, you should immediately send us photos in digital format at info@en-oiko.gr or contact us at 23210.99622, expressing your problem regarding the product.

En Oiko is not liable to the users for any damages that may arise from the execution or not of their order from the moment the products of the order were given to the carrier for delivery to the user. If there is such an issue, contact us and we will indicate the contact details of the transport company. Upon receipt of the products the customer has the obligation to check the product.

Specifically:

  • If the product shows a manufacturing defect, we replace it immediately free of charge. Excluded from this provision are products covered by third party warranties such as the manufacturer of the product or his dealer. Also if the customer returns the products by non-cooperating transport / courier of the company then the costs are borne by him in each case (even if the product is defective).
  • in case we sent you the wrong item, we send you the right one and bear the cost of transporting the wrong product

Σε περίπτωση που τα προϊόντα δεν επιστραφούν εντός 15 ημερών τότε η en-oiko.gr δύναται να μην αποδεχτεί την όποια επιστροφή και την αντικατάσταση.

6. Product that has been sold with an extra gift should be returned with the extra gift.

7. In case of repeated returns or in case en-oiko.gr at its absolute discretion, considers that the consumer abuses the right of return or acts in bad faith is entitled to refuse the return of the product even if the above terms and conditions are met.

8. In case the customer refuses to receive the parcel (s), then the company en-oiko.gr has the right to return only the value of the product. The transport costs in each case are borne by the customer. Prerequisite, to have preceded by telephone communication with the respective store where the purchase took place.

9. In the cases to be returned in the above cases that you purchased from our online store, you must immediately notify us in writing by e-mail or by phone at the store where the purchase took place, on the subject of “Order Return Application” stating date / document number / name / surname of the purchase within the above deadline. Provided that you will receive written return approval from en-oiko.gr, the address to which the products to be returned must be the corresponding address of each store from where the purchase was made WITH THE INDICATION “RETURN REQUEST”.

To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg broken goods, etc.). In case you find a defect you must contact our online store immediately after delivery the same day through the contact form that you will find on our website or by email & phone at the store where the purchase took place. The return policy of en-oiko.gr does not concern defective products, which are covered by their respective guarantees.

10. Order cancellation

The order can be canceled in the following cases: before the order is completed, during the electronic order process you can “back” and remove the quantities of products from your cart by clicking on the “remove” button. An order can be canceled within 24 hours of receiving it and only if the product has not been shipped before.

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